Susan Sander

Privacy Policy

COMMITMENT TO YOUR PRIVACY

Welcome to the website owned and operated by Susan Sander’s Private Practice. The practice is committed to protecting the website user's privacy and values the trust of its subscribers and all others who work with it. The Practice recognises that maintaining trust requires transparency and accountability in how the Practice handles your personal information. This privacy statement is incorporated into and is subject to the Practice's Standard Terms and Conditions relating to the use of the website.

In performing the Practice's services in the ordinary course of business, the Practice may collect, use, and disclose personal information. Anyone from whom the Practice collects such information can expect that it will be lawfully protected as far as reasonably possible and that any use of this information is subject to consent, as required by law. This is in line with the general privacy practices of the Practice.

We comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act No.25 of 2002 (ECTA), which govern your right to have your personal information kept private.

This privacy statement sets out how the Practice collects, uses, discloses, and safeguards the Personal Information it processes during its business.

DEFINITIONS

In this privacy statement, the Practice makes use of the following terms:

"Personal Information" means all information that may be personal in nature or information about an identifiable natural or existing juristic person in terms of POPIA.

"User, you, your or yourself" refers to anyone using the website.

WHAT PERSONAL INFORMATION DOES THE PRACTICE COLLECT AND WHY?

The Practice may collect personal information when conducting its ordinary business operations, including using its website. In processing such personal information, the Practice ensures that it complies with the provisions of POPIA and that personal information is used for legitimate business purposes.

The Practice limits the use and disclosure of personal information to what is permitted under POPIA, where clients have consented to such collection, use, and disclosure.

We value the confidentiality of your personal information. Unless we have your consent or are permitted under national laws, we will not sell, rent, or lease your personal information to others. We will also not use or share your personal information in ways unrelated to the circumstances described in this Website Privacy Statement.

OBTAINING CONSENT

The Practice does not, except where otherwise permitted by law, collect, use, or disclose your personal information without your consent.

USE AND DISCLOSURE OF PERSONAL INFORMATION

The Practice operates its website and conducts its business in general in accordance with South African legislation. The Practice considers it imperative to protect the privacy interests of data subjects. If the Practice sends personal information outside of South Africa (including if such information is hosted offshore), it will take all reasonable steps to ensure that it complies with all applicable laws, including POPIA.

The Practice will not transfer your personal information outside the Republic of South Africa unless permitted by law or with your consent.

RETENTION OF PERSONAL INFORMATION

All personal information retained on the Practice's database, including such information obtained using the website, is in accordance with the retention provisions set out in the laws and regulations of South Africa, including those set out in POPIA.

We retain your personal information for as long as reasonably necessary to fulfil the purpose for which it was collected and to comply with laws. Your consent to such purpose remains valid after our relationship with you is terminated.

YOUR RIGHTS CONCERNING YOUR PERSONAL INFORMATION

It is important to note that you have rights concerning your personal information. You have the right to contact the Practice at any time to ask the Practice to:

Confirm that it holds your personal information.

Provide you access to any records containing your personal information or a description of the personal information that the Practice holds about you.

Confirm the identity or categories of third parties who have had, or currently have, access to your personal information.

The Practice aims to ensure that your personal information is accurately recorded. We adhere to processes that help ensure and maintain data accuracy to achieve this. We provide individuals with reasonable access to review and correct their personal information. The Practice's contact information is on the Contact page of this website.

When you request your personal information, the Practice will take reasonable steps to confirm your identity. There may be times when the Practice cannot grant access to your personal information, including where granting you access would interfere with the privacy of others or result in a breach of confidentiality. The Practice will always provide you with reasons if this is the case.

If you are of the view that any personal information that the Practice holds about you is incorrect, including that it is inaccurate, irrelevant, outdated, incomplete, or misleading, you can ask the Practice to correct it. If you believe any personal information the Practice holds about you is excessive or has been unlawfully obtained, you can ask the Practice to destroy or delete it.

Given the purpose, you may do the same if you think that the Practice has retained it for longer than necessary.

It is essential, however, to understand that if you withdraw your consent for the Practice to use some of your personal information, it may affect the quality and level of service that the Practice can provide to you.

When you contact the Practice, please let us know your name, address, any email address you have provided and a description of the circumstances under which you provided the data. We will make reasonable efforts to incorporate the changes in personal information we maintain as soon as practically possible.

You have the right to lodge a complaint to the Information Regulator:

E-mail: inforeg@justice.gov.za

Postal address: SALU Building, 316 Thabo Sehume Street, Pretoria.

Telephone: 012 406 4818

SECURITY

The Practice takes security and the protection of personal information seriously. We maintain physical, technical, and organisational safeguards to protect any data we collect. We have adopted procedures to secure the storage of personal information. We are committed to working with our data suppliers to protect the security of personal information during any transfer to or from us.

We have also instituted safeguards to identify and help prevent the fraudulent use of personal information. Your personal information is only accessible to those employees and professionals for business purposes and on a strictly need-to-know basis. For security purposes, we then move all the personal information we collect or obtain about you to an environment on our network with controls to limit access to and secure the data.

On the website, we take precautions to secure your personal information. If we ask you to provide your personal information, we will do so through a web page that uses the industry-standard secure transport protocol. This protocol provides security for your information by encrypting it as it travels from your computer to ours.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to or altering the data we maintain.

The Practice has adopted a security model to protect your personal information that complies with generally accepted information security practices and procedures. As part of the Practice’s security systems, the Practice has implemented firewall technology, password controls, encryption processes and antivirus software. This is in addition to the physical security measures adopted by the Practice to ensure that it takes all reasonable technical and organisational measures to prevent loss or damage to, or unauthorised destruction of personal information, and unlawful access to or processing of personal information. The Practice has a security policy that every employee must adhere to.

CHILDREN'S PRIVACY

The Practice defines children as individuals under the age of 18. This website is not intended for children's use, and we do not collect information about children through the website. This Practice’s website does not target children under 18. We encourage parents and guardians to actively engage in their children's online activities and interests.

The website uses cookies in a limited way. Cookies are small files containing information that a Website uses to track a user's visit. The Practice uses session cookies to better understand how users use the website and improve its performance.

A cookie is also set on your computer to allow the Practice to recognise you whenever you visit and collect information, like the pages you visit and your preferences. We use the information we collect for statistical purposes and to study how the website is used so that we may improve and enhance your experience on the website. No personal information is stored in cookies.

You can set your web browser preferences so you do not accept our cookies while using the website. For more information about cookies, visit http://www.cookiecentral.com/n_cookie_faq.htm.

THIRD-PARTY WEBSITES

The Practice Website may offer links to third-party websites, including payment gateways for credit card payment. You should be aware that operators of linked websites may also collect your personal information (including information generated using cookies) when you link to their websites. If you follow a link to any of these websites, it is important to note that these websites have their own terms of use and privacy policies and that the Practice does not accept any responsibility or liability for them.

The Practice is not responsible for any representations, information, warranties, or content on third-party websites. The Practice does not exercise control over third parties' privacy policies. The Practice is not responsible for how such parties collect, use, or disclose your information. It is essential for you to familiarise yourself with their privacy policies before providing them with your personal information.

The Practice may use Google Analytics or similar analytical tools to obtain information collected to display and optimise customer experience on our website.

BLOG SUBSCRIPTION

If you subscribe to blog posts on the website, you may opt out of receiving such communications anytime. You may opt out of receiving blog post notifications by responding to such emails, asking to be unsubscribed, or calling the Practice and asking to be removed from the list.

UPDATING OF PRIVACY POLICY

Our compliance with this Website Privacy Statement will be monitored regularly. The Practice reserves the right to modify this Website Privacy Statement with or without notice. The Website Privacy Statement posted on the website at any time shall be deemed the Website Privacy Statement in effect. You, therefore, agree and undertake to review the Website Privacy Statement whenever you visit the website.

CONTACT INFORMATION

Questions, concerns, or complaints related to this Website Privacy Statement or the Practice's treatment of personal information should be directed to the email address as per the Website Contact page.